Shipping & Returns
SHIPPING & HANDLING TIME
Orders are usually processed within 1-3 business days (i.e., Monday – Friday). Some orders, such as pre-order items, may take longer.
We're continuously striving to get your order to you sooner, however, in some unforeseen circumstances it may take a bit longer than expected. In this case, we'll notify you of this delay immediately.
We offer free shipping only for orders in excess of Rs. 5000.
SHIPMENT TRACKING
You will be notified when your order ships from our warehouse with the shipment tracking number to track your order. We usually takes 2-4 business days to delivered your orders.
PAYMENT METHOD
You can pay via all major VISA or MASTERCARD credit/debit cards using our payment gateway at the time of checkout. Payment is accepted in INR (Indian National Rupee) at the time of purchase. Duties and taxes are not included in the price.
RETURN POLICY
We are happy to offer a 10 day, no-questions-asked return policy (with full refund or credit) for unused and unworn items. Free return shipping is applicable only when costs do not exceed Rs. 70 and for pincodes covered by our courier partners.
In case charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against customer refund. In case of non-serviceable pincodes, customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.
In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to, free gifts and silver coins.
Please note that we currently do not offer free shipping on international returns.
RETURN SHIPMENT PROCESS
To return your order, please keep the package ready and include the original invoice. Contact our customer care and we will arrange a return shipment for you. For areas where return facility is not provided by our logistics partner, you can use your own partner and ship it to our warehouse. Shipping and handling charges, as well as taxes and duties are not refundable. Please address all returns to:
One Mall, 1st Floor, 104-107, Square One Mall, MGF Saket Driveway, Saket District Centre, New Delhi, South Delhi, Delhi, 110017
Processing Time:
Orders will be processed within 2-3 business days (excluding weekends and holidays) from the date of purchase. During peak seasons or promotional periods, processing time may be slightly extended, but we will make every effort to ship orders as quickly as possible.
Shipping Time:
Once the order has been processed, shipping time will vary depending on the destination. Generally, orders are delivered within 1 week from the date of dispatch. However, please note that unforeseen circumstances such as customs delays or weather conditions may cause further delays.
International Shipping:
We currently offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient, and we recommend checking with your local customs office for more information.
Order Modifications and Cancellations:
Once an order has been placed, modifications or cancellations may not be possible after a certain period of time. Please contact our customer support as soon as possible if you need to make any changes to your order.
Shipping Delays:
While we strive to deliver orders within the estimated timeframe, please understand that shipping delays can occasionally occur. If you experience a significant delay in receiving your package, please reach out to our customer support, and we will investigate the matter.