REFUND AND CANCELLATION POLICY
At The Luna Jewels, we strive to provide our customers with the highest quality of Jewellery and exceptional customer service. We want our customers to be completely satisfied with their purchase, but we understand that sometimes circumstances may arise that require a refund or cancellation.
If for any reason you are not satisfied with your purchase, you may return it to us within 10 days from the date of purchase for a full refund or exchange. The item must be in its original condition, with all tags and packaging intact. The customer is responsible for the return shipping costs unless the item is defective or incorrect.
To initiate a return, please contact our customer service team at firstname.lastname@example.org or call us at +919873192200 with your order number, reason for return, and a photo of the item. Once your return request is approved, we will provide you with a return shipping label and instructions on how to return the item.
Once we receive the item and verify that it meets our return policy requirements, we will issue a refund to the original payment method within 5-7 business days.
If you need to cancel your order, please contact us as soon as possible. We can only cancel orders that have not yet been shipped. Once the order has been shipped, we cannot cancel it.
If your order has not yet been shipped, we will issue a full refund to the original payment method within 5-7 business days.
If you have any questions or concerns regarding our refund and cancellation policy, please do not hesitate to contact us at email@example.com or call us at +919873192200 . We are always here to assist you.